The Unified Communications (also known as RingCentral) project will move the university’s current phone system to a cloud-based solution that will allow faculty and staff to access their TWU phone number from any computer or mobile device, as well as a traditional desk phone. IT Solutions reports that the Dallas and Houston campuses were successfully transitioned to RingCentral earlier this year in January and April, respectively.
The project team is now focused on transition planning for the Denton campus and will need the assistance of the Denton campus community in providing up-to-date information on active faculty/staff and their assigned office or building location. The team is organizing its approach and anticipates putting together additional resources to facilitate the transition of the Denton campus.
For more information about RingCentral, register for a “sneak peek” webinar scheduled 2-2:30 p.m., Wednesday, May 19. Also check out the following resources:
- twu.edu/ringcentral - Dedicated website for RingCentral project information, training, and other resources
- Quick Start Guides — TWU RingCentral App Quick Start Guide and Polycom VVX 150/250 and VVX 450 Desk Phone Quick Start Guides
- Knowledge Base - Curated articles selected to ease your transition to this new platform
- FAQ - Answers to the most common questions about RingCentral at TWU