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Resetting student passwords enhances security

As TWU looks to better secure its information resources and reduce threats (such as phishing emails), ITS Solutions has identified an opportunity that will enhance our security posture.

The planned change will put us fully in compliance with URP: 04.735, which states that “User account passwords that are over 365 days old from the date of password creation must be reset by the User.”

In June, IT Solutions began resetting all student passwords that have not been refreshed in the last 365 days. There are more than 70,000 active student accounts that need a password reset. 

The IT Solutions project team has taken various factors and risks into consideration to develop the plan outlined below. They have connected with partners across campus to identify timings that will limit the impact on students. The plan gives students a larger window to reset their passwords during a time that did not affect May commencement and to limit the effect on the start of the fall 2023 term.


Project Timeline

April  — Proactive communication was sent to all students encouraging them to reset their passwords early. Communication included direct email, digital signage, flyers in campus residences, and the Student Life Newsletter. 

The Week of May 8th — Targeted email communication sent to students who needed to reset their passwords was amplified in digital signage, a Portal announcement, Pioneer Engage and the Student Life Newsletter. System-generated emails began to students who need to reset their passwords. Students will be notified 30 days in advance, 7 days in advance, and the day before their password expires. 

June & July — Thirteen groups of students were staggered for password resets dates to fall on Tuesdays and Thursdays in June and July. Forced resets did not begin until June. 


If students have concerns, questions, or issues, they should call the Technology Service Desk at 940-898-3971.

Updating passwords is a simple way for TWU to improve our security posture and create a more stable and secure digital environment for all Pioneers.