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Manage your availability during holidays

Rather than change your business hours, you can create custom rules for the holidays, vacation, and other planned events.

  1. Navigate to service.ringcentral.com
  2. Select Single Sign-on, enter TWU email and password
  3. Select Settings
  4. Select Call Handling & Forwarding
  5. Select Custom Rules at the top
  6. Click +Add Rule
  7. Give the rule a name (e.g. Thanksgiving 2021)
  8. Click Next
  9. Select Date and/or Time
  10. Choose the start and end dates and times using the calendar and arrows
  11. Click Next
  12. Select action to take when incoming calls match this rule, which likely either be
    • Take Messages only (send callers to voicemail)
    • Play Announcement only (Play a pre-recorded announcement and end the call afterward)
  13. Either way, choose the greeting that will play
  14. Click Save 
  15. Verify that the rule is Active

Hint: Set up custom rules in advance to save yourself administrative time!

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