The Process Efficiencies Initiative (PEI) kicked off in Fall 2019 with the goal of championing continuous, user-centered process improvement at Texas Woman’s University.
During its first year, the initiative formed a steering committee to guide its work and solicited process improvement suggestions from TWU students, faculty, and staff in an open “call for ideas.” We received 310 suggestions, which generated 85 unique process improvement ideas and an additional 65 non-process improvement opportunities. From these, the PEI committee selected seven processes and led working groups through a three-day workshop that provided hands-on training on how to tackle process improvement. The selected processes were:
- Faculty Hiring
- Key Request
- Travel Request & Reimbursement
- Graduate Student Graduation
- Event Contract
- Student On-Campus Job
- Student Emergency Contact/Notification
Three of these processes directly impact students, and four impact faculty and/or staff. The groups worked over the summer to map their processes and identify opportunities for improvement using six guiding principles that the steering committee established to serve as a “north star” and provide direction on how to consider and approach process improvement ideas and options.
This year, we’ll take the lessons learned from our first year and work to bring process improvement concepts and tools to a broader group of constituents across the university. We will focus on building a culture of process improvement at TWU and empowering individuals, departments, and divisions to identify processes in their own areas that would benefit most from improvement.
For more information, contact initiative champions Raechelle Clemmons or Jason Tomlinson.
Written by the Strategic Plan Design Team