Some phones, tablets, and laptops use a Private (Random) MAC Address for each Wi-Fi network. While this feature can enhance privacy, it may also cause connection and registration issues on secure campus networks like “twunet”.

To ensure a more reliable connection, turn off the Private/Random MAC setting specifically for TWU networks on your device:

Apple Devices (Mac, iPhone, iPad, Apple Watch)

1. Open Settings (or System Settings on Mac).
2. Go to Wi-Fi.
3. Tap/click the info/details button next to the TWU network.
4. Find Private Address or Private Wi-Fi Address and switch it Off for that network.

Android Devices

1. Open Settings.
2. Go to Network & Internet or Connections
3. Tap Wi-Fi.
4. Select the TWU network.
5. Go to Advanced → Privacy (or similar).
6. Select Use device MAC or Phone MAC

Windows Laptops

1. Open Settings from the Start menu.
2. Go to Network & Internet → Wi-Fi.
3. Click Manage known networks.
4. Select the TWU network and open Properties.
5. Turn “Use random hardware addresses for this network” Off.

Once updated, your device should connect to “twunet” more consistently and without errors.