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Resources are available for mental health help

In these times of uncertainty, the TWU community and immediate family members may be feeling additional stress or isolation. The Office of Human Resources is available to assist you with any questions related to available resources and your mental health benefits. 

Many resources are provided by the Employees Retirement System of Texas to all benefits-eligible employees. In addition to state-provided resources, you will find a reminder that EAP (Employee Assistance Program) is here to help 24/7. A list of community provided resources is also listed below. 

All use of these resources is prominently available with a requirement and expectation that services are anonymous and confidential. Health plans will require that the family member is a participant on the plan. 

Resources available through Employees Retirement TWU Affiliates

The Employees Retirement System (ERS) has worked with health plan administrators, state leadership and other state agencies to provide the following mental health resources and information:

HealthSelect of Texas and Consumer Directed HealthSelect – Blue Cross and Blue Shield (BCBS)

  • HealthSelect of Texas and Consumer Directed HealthSelect provides you with options for mental health care through BCBS.
  • HealthSelect recent opened its 27/7 crisis hotline through Magellan. The toll-free number to access free, confidential consultation services is 800-581-0368. Registered nurses are available to assist HealthSelect participants any time, any day of the year.
  • Virtual Visits and telemedicine programs allow you to see a medical or mental health provider through your smart phone, iPad or computer at no cost or lower cost than a typical visit. Visit the appropriate app store to download the mobile app or text BCBSTXAPP to 33633 to get a link to download the app.
  • HealthSelect participants have access to a variety of online wellness resources through Well on Target, which includes personalized tools to support mental and physical health and wellness. Self-management programs include nutrition, fitness, losing weight, quitting smoking, and managing stress. Resources that support mental health include videos on stress and coping, positive thinking and more.
  • The Optum RX – Emotional Support Help Line, staffed by mental health professionals, is available to anyone who may be experiencing fear or stress due to COVID-19. Call 866-342-6892 (TTY: 711), free of charge, 24 hours a day, seven days a week. The help line is available to anyone, so you can share it with family and friends. Caring professionals also may connect callers to additional resources.

Employee Assistance Program

All benefits-eligible employees and their families have access to a variety of services such as counseling and financial services. To access these services, contact Alliance Work Partners 24 hours per day online or by phone at 1-800-343-3822.


Community Provided Resources

  • Sanvello is a helpful app to download. Learn new skills, join group conversations, find useful techniques and track your emotions to help you feel more calm and in control. There’s even a new Staying Socially Connected community that provides support as COVID-19 shifts our daily routines. That’s why Optum and Sanvello have waived the cost of premium access. Sanvello is offering free premium access during the COVID-19 crisis. Premiums may apply in the future. 
  • Texas residents can dial 2-1-1 (option 6) for information on COVID-19 and local community resources on health care, utilities, food, housing and more.
  • Social isolation support is available through free, confidential video chats with volunteers from the fields of psychology, social work and psychotherapy at  
  • Join movers and shakers from across the country for short movement parties every weekday with a fun new activity break sponsored by the American Heart Association. Join live every weekday at 8 a.m., and Monday through Thursday at 8 p.m. by clicking on #MoveMore.
  • Texas Health and Human Services has launched a toll-free, 24/7 statewide mental health support line to help Texans experiencing anxiety, stress or emotional challenges due to the COVID-19 pandemic. Call 833-986-1919.


TWU Benefits Team

Reach out to the TWU Benefits Team if you need additional information regarding your benefits: