The Employees Retirement System of Texas and Blue Cross and Blue Shield of Texas have announced a new resource for coronavirus-related health concerns for HealthSelectSM participants. In addition to virtual visit, you now have the option to speak with a trained Catapult Health nurse practitioner about COVID-19.
How it works
- Visit your secure participant portal at www.ERSassist.com and type the word “support” in the password field.
- Here you can find daily updated information about COVID-19 along with links to resources across Texas, like coronavirus testing sites.
- If you have specific health concerns and would like to speak with a nurse practitioner, simply click on the “Speak to a Nurse Practitioner” button and fill out the online form on the next page.
- A nurse practitioner will call you back within 24 hours to discuss your health concerns or any symptoms you or a family member may be having, and recommend any follow-up treatment, if needed.
Participants must be 18 or older to request a consultation. All HealthSelect participants can request to speak, by phone, with a Catapult nurse practitioner at no cost.
Depending on your situation at the time of the consultation, you may be directed to follow-up with your primary care provider, or seek care at an urgent care center or hospital. If you are experiencing life-threatening symptoms, stop and call 911.
Visit www.ERSassist.com for more information (don’t forget to type “support” in the password field for access).
If you have any questions regarding COVID-19 resources or your HealthSelect benefits, call a BCBSTX personal health assistant toll-free at (800) 252-8039, Monday-Friday 7 a.m.–7 p.m. and Saturday 7 a.m.–3 p.m. CT.